Shipping policy

Order Fulfillment & Handling

MotherDen prepares each order with care to ensure the quality and integrity of every order. All broths are frozen prior to delivering to preserve nutrients, flavor, and freshness.

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once ordered, delivery times are in the windows of Tuesday-Fridays with the exception of holidays.

Shipping Availability

We do not currently ship our products but offer local broth drops in select areas for a $15 fee. These are areas, include Monterey and Santa Cruz, with occasional routes into the Bay Area and North Bay. Availability for local delivery may vary by schedule and season. Please contact us at hello@motherdenco.com to inquire about broth deliveries outside of these routes.

Frozen Packaging

All orders are packaged chilled and stored frozen with care to maintain quality during transit. Insulated packaging and cold packs are used to help ensure the broth arrives cold and intact.

While MotherDen takes every precaution to preserve freshness, slight thawing during transit may occur. Broth that arrives cool or partially thawed is still safe to consume and may be refrigerated or refrozen immediately upon arrival.

Storage Upon Arrival

Upon delivery, broth should be placed immediately in the refrigerator or freezer.

  • Refrigerated: Enjoy within 5 days of opening

  • Frozen: Store for up to 12 months

Pouches are not microwave-safe.

Shipping Issues & Support

If an order arrives damaged or compromised, customers are encouraged to contact MotherDen within 24 hours of delivery. Please include order details and photos, if applicable, so the team can assist promptly.

For all shipping-related questions, customers may reach out via the contact information provided on the website.

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