Refund policy
Return Eligibility
Please get in touch if you have questions or concerns about your specific item at hello@motherdenco.com.
Unfortunately, we cannot accept returns on gift cards.
Damages and Issues
Motherdenco is not responsible for any spoilage due to delay in unpacking or improper storage.
We are confident that your food stays safe while in transit to your home, however if you receive a broth pack that you have concerns about, please take photos and email us immediately at hello@motherdenco.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@motherdenco.com.
